Shipping and Delivery Policy
Last updated: [22.03.2025]
This Shipping and Delivery Policy outlines the terms regarding shipping, delivery times, and related responsibilities for orders placed through our website. By placing an order, you agree to the terms stated below.
1. Shipping Information
We offer worldwide shipping for all our products. Shipping costs are calculated based on the delivery destination, size, weight of the product, and the chosen shipping method.
Shipping Costs:
- Shipping costs are calculated at checkout, based on your delivery address.
- We provide various shipping options, including standard and expedited shipping, with the respective delivery times.
- Please note that delivery times may vary depending on the courier and your location.
2. Order Processing Time
- Processing time: Typically 2-5 business days before shipping.
- Custom and print-on-demand products may require additional processing time.
- Shipping time: Varies based on location and shipping carrier (usually 5-20 business days).
- Once your order is shipped, you will receive an email with tracking information (if available).
3. Delivery Times
The delivery time for each order depends on your location and the shipping method selected during checkout.
Estimated delivery times:
Express Shipping:
- 1-3 business days (US, Canada, Europe)
Standard Shipping:
- 3-4 business days (domestic – US, Canada)
- 5-20 business days (Canada, Europe)
Standard DDP (Delivered Duty Paid):
- 3-5 business days (Canada)
- 3-7 business days (UK)
Please note that these delivery times are estimates and can vary based on factors such as customs processing and weather conditions.
4. Tracking Your Order
Once your order is shipped, you will receive an email containing your tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.
If you do not receive your tracking information or have questions regarding your shipment, feel free to contact us at contact@decorisign.com
5. Shipping Restrictions
- Certain locations may not be eligible for certain shipping methods, especially for international orders.
- We reserve the right to cancel or modify orders if there are issues with the provided shipping information or if a destination is outside shipping coverage.
6. Delivery Issues
If you encounter any issues with the delivery of your order, such as incorrect address details, package not arriving on time, or damaged items, please refer to our Refund and Returns Policy for more information on how to proceed.
7. Delivery to Multiple Addresses
Unfortunately, we are unable to offer the option to ship to multiple addresses for a single order at this time. If you wish to have items delivered to different addresses, you will need to place separate orders.
8. Customs and Import Taxes
International orders may be subject to customs duties, taxes, and fees which are levied once the package reaches the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information.
For international orders shipped to Canada and the UK you may be able to see Delivered Duty Paid (DDP) option at checkout, which automatically applies customs duties and taxes to the shipping rate.
9. Delays in Shipping
While we strive to ensure your order reaches you in a timely manner, please note that some shipping delays are out of our control. External factors, such as customs clearance, natural disasters, or unforeseen events, can affect delivery times.
10. Shipping Methods Available
- Standard Shipping: Basic, cost-effective shipping method with longer delivery times.
- Expedited Shipping: Faster shipping method with higher rates for quicker delivery.
For more details on your shipping and delivery options, please refer to the shipping section at checkout.
11. Returns, Refunds, and Exchanges
For more detailed information regarding returns, refunds, and exchanges, please refer to our Refund and Returns Policy.
12. Contact Us
If you have any questions about this Shipping and Delivery Policy, please contact us at: contact@decorisign.com